All Prices Include VAT, Shipping Charges are Extra

We debit the Customers Account at the time of placing an order.

Once your  payment details have been processed, you will be contacted via email or  to confirm the order of your goods & Credit/Debit Card Payment.
Your card will be charged within 24 hours of placing your order. 
In the unfortunate case items are NOT IN STOCK you will be notified of the expected delivery date of your goods,
where you then have the option to cancel your order.
 

Right to Cancel:
You have the right to Cancel the Order at anytime before the expiry of a period of seven working days beginning with the day after the day on which you receive the goods without giving reason.
You may cancel by giving us notice in any of the following Ways:
by a notice in writing which you leave at our address, by a notice in  writing which you send by post to our address, by fax to our business  fax number, by email to our email address.

You must return any goods supplied at your own expense if you cancel the contract.

Exceptions to the right to cancel:
The supply of goods made to the customers specifications or clearly personalised.

YOU MUST KEEP ALL PACKAGING. UNDER THE  TERMS OF WARRANTY YOU WILL BE REQUIRED TO RE-PACK ANY FAULTY ITEMS IN  THE ORIGINAL PACKAGING FOR RETURN TO CheesyBugToys or the relevant  supplier.

We will not be able to supply replacement packaging.

When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage.
It is noted on the carrier’s delivery note, the number of boxes you should receive.
If the number of boxes you receive does not exactly match the number of  pieces on the carrier’s delivery note, you MUST note the number of  pieces you received on the delivery note by your signature.
Damage to the equipment / packaging MUST be noted on the delivery note next to your signature.
THE WORDS UNEXAMINED OR UNCHECKED WILL NOT BE ACCEPTED AS A CONDITIONAL  SIGNATURE. You must cross out 'delivered in good condition' from the  carriers delivery note. It is Very important to check your order.
A  signature is an acceptance that you have received the whole order in  good condition. Any shortages or damages must be reported to  CheesyBugToys within 48 hours of signing.
Neither CheesyBugToys nor  the carrier can be held responsible for shortages or damages if you do  not note them on your delivery note.
This does not affect your statutory rights in the event of the goods being faulty.
All damage and shortage claims must be filed with the carrier; therefore  CheesyBugToys are subject to the Carriers terms and conditions.
Questions regarding shortages and damages please call CheesyBugToys on 01473 311948

 

DELIVERIES
Most Items are dispatched within 1-2 working days.
FREE Delivery is generally 3-5 working days once dispatched
Whilst most items will be delivered within a couple of days, Please allow up to 14 days for items to be delivered.
If you require delivery by a certain date please contact us prior to placing an order. .

All Deliveries are Monday to Friday

PLEASE NOTE: We are sorry but we can not refund Express or Next Day Delivery Charges if the delivery is delayed due to  bad weather

Failed Deliveries
Where a  failed delivery occurs we reserve the right to recharge the cost of  delivery for re-delivery if that item has been returned to us by the  courier company.
If the item is returned due to a failed delivery and the order is cancelled, the refund amount will be minus our delivery  costs.
In the cases where items are booked in with the customer and  they are returned due to a failed delivery, if the item is damaged the  customer will be charged the cost price and the delivery charge

WE ADVISE YOU TO KEEP ALL ORIGINAL PACKAGING IN CASE YOUR ITEM NEEDS TO BE RETURNED TO US. WE WILL NOT ACCEPT LIABILITY FOR ITEMS DAMAGED DUE TO  INSUFFICIENT PACKAGING.

AFTER SALES SERVICE

Should you wish to discuss you purchase or require any additional information to make full use of your goods,
Please contact CheesyBugToys Tel: 
++44 (0)1473 311948 or 0800 0433248 between 10.00am - 4pm Monday-Friday.
Email: sales@cheesybugtoys.co.uk
We will help were we possible can but may also enlist the services of our suppliers to help in certain matters

COMPLAINTS

We try very hard to provide high quality  customer service but at the end of the day we are only human and we do  make mistakes. We promise though that if we do, we will do our best to  put them right.

We take complaints very seriously. If you wish  to complain the please email sales@CheesyBugToys.co.uk or Alternatively  write to us at:

Customer Services
CheesyBugToys
Unit 1
Dodnash Priory Farm Business Centre
Hazel Shrub
Bentley
Ipswich
Suffolk
IP9 2DF

Guarantees

Many Items Carry Guarantees, where this is the  case you may be asked to contact the Supplier if you have a problem with an item.
Battery Operated Ride On's and Electric Scooters have a 6  months manufacturer warranty, and most other items have a 12 months  manufacturer warranty unless stated on the item page. Should you  experience any problems during this period we will do our upmost to  ensure this is dealt with as quickly as possible with the least  inconvenience to yourself.
All Guarantees exclude labour and transportation costs.
Please Keep All packaging for the life of your Guarantee as we cannot supply  replacement packaging if an item is required to be collected for repair.

Faulty/Damaged Items
All damaged or faulty items other than that noted at delivery must be reported within 7days of its arrival.
BCE products must be reported within 48hrs of their arrival

We are sorry but we cannot accept responsibility for reports of damage after this period.

We recommend that items are checked thoroughly upon their arrival regardless of when they are required.
Some items maybe dispatched 95% assembled to avoid damages in transit, which will mean some minor assembly will be required.
For Bicycles we recommend this is done by a professional certified  mechanic, should you need any assistant any bicycle shop will assemble  it for you at a small charge.
Battery Toys are also dispatched 95%  assembled, this assembly is straight forward and any competent person  should be capable of assembling these.

Where possible when reporting damage please include a photo, this will help us identify the problem and part required
If this is not supplied when reported it may be requested at a later date.

Where items are discovered to be faulty and the part is replaceable we will issue a replacement part.

Where an Item has a Manufacturer Warranty Please Initially Contact the  Manufacturer Helpline on the Number provided in the Manual, they will  then talk thru the problem and give advise on how to solve the issue or  send spare parts if required.

Where Possible Replacement Parts will be sent, only when it is not possible to replace a part, will an items be Exchanged or Refunded.

All Return Shipping fees remain the customers responsibility.

 

Unwanted Items

Right of Retraction - Satisfied or your money back
CheesyBugToys allows you 30 working days to return a product that you are not  satisfied with. Your right of retraction starts from the day after your  order is delivered.
You can return the product within this time  period using the Freepost label or at your own expense, Accompanied by  your invoice.
We request that you send us the merchandise by  registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods.
PLEASE DO NOT WRITE ON ANY OUTER PACKAGING

All Excess Return Shipping fees remain the customers responsibility.


 

Data Protection

We are committed to protecting your  privacy. We will only use the information that we collect about you  lawfully (in accordance with the Data Protection Act 1998) .

We collect information about you for 2  reasons: firstly, to process your order and second, to provide you with  the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details
 

We will never collect sensitive  information about you without your explicit consent. The information we  hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will  delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the  patterns of behaviour of visitors to our site. This can include using a  "cookie" which would be stored on your browser. You can usually modify  your browser to prevent this happening. The information collected in  this way can be used to identify you unless you modify your browser  settings.

If you have any questions/comments about privacy, you should email us. sales@CheesyBugToys.co.uk

 

FREE
UK Mainland Delivery on All Items